1) The catalog organize your IT environment and allow you to analyze the short comings of each service offered.
2) The area of IT support shall not receive calls about other services.
3) There will be no loss of time attending to other demands for services outside the IT environment.
4) The range of services includes all services offered, corporate systems and software that can be installed and what support is provided.
5) Assist the Service Desk team with information on policies and what to do.