Truth be told; not always dealing with people is easy, either by legitimate reasons, either because the individual in that day woke up with his left foot. Making difficult to …
If your company has not yet created strategies for customer loyalty, this is the year to create a relationship strategy and loyalty, so this article will show some awesome tactics …
No company ca survive over the long term if doesn’t provide technical support first class. In fact customers and users increasingly expect a service available 24 hours per day. A …
Currently unprecedented volatility, uncertainty, complexity and ambiguity are the words that well define very well the IT industry. But there is no need to fear the future of IT, since …
Your best customer is the one who is always their weak points and its flaws and still trust you to solve his problems. The importance of this kind of feedback …
1) The computer starts normally, but nothing appears on the screen. 2) The computer doesn’t seems to work, neither the monitor or the CPU. 3) When connected to the screen …
Pretty much standard in Help and Service desk service, the formal language is used both by analysts that meet internal and external customers. Is to show the professionalism, education or …
For the professionals of all sectors is important to know what habits will give you what you need to have a day more productive, this state is almost magic that …
Problem management is the only process that provides specific tools for continuous improvement. But if any organization wants to improve why it’s so difficult implement it? The Problem Management process …
You must know your offer of services, your catalog, written in business language You have to have clear about limitations and capabilities that the services of your catalog can provide. …
