Technical Support: how to achieve user expectations
Achieving user expectations that search service technical support help desk is the goal to be pursued by industry professionals. Several factors hinder a quality service in the IT field. Among …
The feedback importance for your Help Desk
Improve customer service and consequently , productivity is a goal to be pursued constantly. Helpdesk is by definition a support service to the consumers/users , which makes it even …
Guide to upgrade your Help Desk career
The IT market is very competitive. If you thought about improving your skills, now is time to stand out. Check out 10 tips for you conquer the success in …
Tips for a smart Help Desk
The Help Desk goes far beyond a simple technical support … It is a information facilitator, be technical or not. To work in the best way possible, it needs …
Eleven ways to reduce costs without sacrificing the service to your help desk customer
Rethinking the help desk services is the first step to reduce costs while providing quality service to customers. Satisfaction surveys, for example, can help in the process of user prioritization, …
Simple solutions.
Many problems can be solved with simple solutions.
Humor – 4 Funny Help Desk T-shirts.
Were you looking for HELP DESK t-shirts? So here it goes 4 tips! Always take with you a bit of humor about your job. Of course we have some rough …
Why Support Services to the customer is so important to online shoppers?
Most people think of online shopping as a way to cut costs. But rarely consider the costs that shopping online adds to their operation. The physical distance between buyer and …
When to merge a ticket?
The aim of tickets is to avoid duplicate entries. When an end-user submits a claim twice for the same incident, two tickets can be merged. Here’s a scenario: John sends …
3 Tips for successful targeted Help Desk solutions
1. Map your processes Before you go shopping, organizations must develop procedures for incident management, change request, problem and create a flowchart. “That way you know what to do, who …