Tips for an Help Desk professional
1. Everyone is a customer Everyone who calls you for technical help is your customer. 2. Be courteous You are representing your entire company (and especially the IT training department), …
Good Practices for Help Desk Team Management
Managing a help desk is an important function in many different types of organizations. In order to participate in an effective help desk management, managers should lead by example when …
5 Tips to motivate the Help Desk team
1. Invest in training One of the biggest reasons behind the poor performance of the team is the inadequate training. When employees don’t know the answers to the questions that …
Tips to assemble a winning team
According to the team leader of Care.com, Nathan Brown, Regardless of the business sector, the main tips are: 1. Do not hire out of desperation 2. Never ignore a red …
5 Tips to build a positive image of the IT staff
1) Start with the Support “Support is responsible for the first impression on IT and therefore represents the first point to be changed so that the reputation of the area …
Help Desk and Social Media – Everything’s worth sharing!
Remember the days when you had to call the customer service department, waiting on the phone for 2 hours and then received no help from the customer service representative? Those …
The pros and cons of adopting BYOD
By measuring the pros and cons of adopting BYOD, is that 66% of companies highlight worker productivity. On the negative side, 41% say that the trend affects the cost management …
The help desk – video as a killer tool
Going beyond the idea of help desk through telephones is essential for efficiency and effectiveness. In the last decade, this process began with e-mail and portals. Remote desktop tools that …
5 big technology trends for 2013
1. Mobile Devices Mobile phones will overtake PCs as the most common device for Web access worldwide. Some IT departments need only support mobile devices for specific professional whose duties …
5 radical resolutions for IT in 2013
The five resolutions that can help the work of the CIO and his team in the long term, and also tends to make the environment even more productive. Resolution 1: …