The obvious problem solving
When facing problems start with the obvious, even if it looks like an amateurish attitude. Imagine that the user opens an incident saying they have no access to the internet …
10 priorities for IT leaders in 2013
On the agenda of CIOs, ten points will catch the attention in the area of Information Technology. Take a look: 10. “The means is the message.” Philosopher Marshall McLuhan’s quote …
5 tips to avoid making mistakes in IT
Below are 5 tips to avoid making mistakes in IT 1. Have a professional dedicated to monitoring: The monitoring needs to be done by those who understand and know what …
Customers expect much more than individual solutions!
New Studies by Cone Communication and Echo Research has suggested that customers expect much more from companies. That is, your business should be focused not only on solving the day-to-day …
5 tips to optimize results
1. Delete all messages that contain routing to operators, voice mail, fax and bad audio, in addition to filtering busy signals, failed calls and calls that do not meet. Thus, …
What are the most common problems with desktops?
What are the most common problems of desktops? 1. The computer starts normally, but nothing appears on the screen. 2. The computer does not work, neither monitor nor CPU. 3. …
How fast does Customer Service need to respond?
With the rise of social media and the transition to an information society, the instant response is already a rule. This is also true in the world of Customer Service, …
3 useful tips to improve your Service Desk´s result demonstrations
1) Preparation Distribute documents in advance, online or offline, to everyone who will be attending the meeting to analyze the results. 2) Presentation In presenting don’t narrate or read what …
5 reasons why a service catalog is needed
1) The catalog will organize your IT environment and will allow you to analyze the shortcomings of each service offered 2) The IT services will stop receiving calls about other …