Satisfaction Surveys| Why users do not respond?
Satisfaction Questionnaire | Why users do not respond? We all know, no matter what line of work we are in, how valuable the feedbacks from customers are regarding our products …
Who is your best customer?
Your best customer is one who is always pointing out your weak points and your flaws and still trusts that you can solve their problems. The importance of this type …
10 Qualities of a Help Desk professional
The good and the bad news is that whenever a customer finds a problem with the service purchased is that the solution is usually indoors. Yeah, so the technician shouldn’t …
K.I.S.S. – Keep It Simple Stupid!
Customer Service is about serving customers. Serve in a simple, rapid and objective way. It is the responsibility of the company to constantly review their procedures for customer service to …
5 tips to generate value for your internal team of Help Desk
Unfortunately IT is not always well seen among some users, department heads and even managers. In meetings that I used to participate, a long time ago, IT was massacred by …