Help Desk Software

Learn about Milldesk

The software that will revolutionize your help desk
  • Incident management

    Ensure excellence in the whole process of incident management. Allow perfect flow from the moment of creat a ticket up to its closure and assessment. Ensure organized and intuitive service to your internal and external users.

  • Catalog of services

    Transform the services provided by your staff in a facilitated and standardized menu. Besides being enjoyable for your users, the services can be configured with various predefined fields such as SLA, priority, urgency, category, and still be forwarded automatically to the technical experts in each type of service.

  • Functional SLA

    Set, monitor and control the service level agreements (SLAs) throughout the lifecycle of the ticket. Manage the expected resolution of the ticket, providing exceptional satisfaction to your customers by setting a maximum time for service and delivery of the ticket.

  • Satisfaction Survey

    How would you and your staff feel knowing that there is a high level of satisfaction reported by your users? Measure the satisfaction of your members after each performed service, preventing the members of your staff from interrupting what they are doing. Surprise yourself, because your support staff can be better than what you think!

  • Mobile

    You leave your desk, but not your help desk! Your staff can follow your tickets in a client meeting, in traffic, or in any situation where you are away from your computer.

  • Dashboards

    Visually follow, through graphs, the situation of your help desk in real time. Be blessed with an overview of your management. Keep up with servicing of your staff through customizable dashboards and graphics that are intuitive and consistent with your actual needs.

  • Themes / Logo

    Just like you! Have Milldesk with the visual identity of your business. Milldesk has color themes and insertion of your logo to make the customer experience be more friendly and pleasant.

  • User panel

    Raise the level of customer satisfaction! Delight your users via a user friendly panel that is simple and intuitive for the opening, monitoring and evaluation of the tickets.

  • Management reports

    Get smart information to make more accurate decisions through qualitative and quantitative reports, ensuring an impeccable management. With the help desk reports, you can measure the performance of your technicians, the hours spent in servicing, the satisfaction with servicing and violations of SLAs, and monthly progress reports of your help desk. We rely on over 100 reports that will make your help desk management increasingly professional.

  • Knowledge base

    Build a background of exceptional knowledge! Record the known issues and possible solutions to remedy them. The captured knowledge will become an intellectual feature of your Help Desk. Significantly increase the speed in problem solving and technical and customer satisfaction through research in the knowledge base.

  • Change Management

    Minimize the risks of changes! Manage and track the changes in your entire environment based on ITIL best practices.

  • Contract Management

    Your contracts in one organized place! Manage contracts for suppliers and customers accurately. Receive alerts via email next to the expiration of contracts.

  • Quick Request

    In Milldesk, opening support tickets is extremely agile with a reduced screen for opening of requests. Few fields turn the making of a request a friendly and pleasurable experience for your user.

  • Ticket opening by email

    Make it easy for your users! Allow opening tickets through a simple email submission from your client to your support center.

  • Assets (Automatic hardware and software inventory)

    Keep track of your assets with important information such as the number of assets, the manufacturer, the serial number, the model and where the assets are allocated. Get automated hardware and software inventory, without the need to visit each point in the network. Inventory reports will help you to check threats and policy violations of software use within your organization.

  • Scheduled ticket (Scheduling)

    Leave a series of pre-configured and scheduled tickets such as completion of backups, preventive measures, reminders and checks, in order to facilitate the control of recurring tasks.

  • Import of requesters

    Import your users through the AD (Active Directory) and avoid the user registration one-by-one. Start now to allow your users to open tickets for your technical support.

  • Ticket Routing

    The routing and scheduling of tickets will allow you to set how you manage the automatic flow of distribution of tickets and requests that arrive every day to your help desk. The tickets will be forwarded automatically to the right person to solve the problem.

  • Message Board

    Avoid avalanche of requests when opening an essential service that impacts the organization. Keep your users warned about these recent events and avoid the widespread opening of tickets.

  • Communications

    Having trouble with many emails referencing the same ticket? In Milldesk, all communications are grouped in each ticket. In addition to the information of the ticket, also view the communications made between users and technicians to enrich the understanding of the ticket, so as to provide an excellent service.

  • Access privileges customized as needed

    According to your rules! We understand that some information should be restricted, so each technician has a profile. You define the level of access that the technician can and cannot access on his/her Milldesk account.

  • External access by users

    Allow opening tickets within your application! Integrate Milldesk with your application logging automatically by releasing the external access.

  • Differentiated support

    We breathe Helpdesk! By hiring our services, you can count on our support at no additional cost! Our support is transparent, top quality and very fast. You will be amazed and mesmerized by everything we have to offer you.

  • Audit of the ticket (history)

    Through the ticket history, you can follow everything that happened during its lifetime. Know who, when and how the ticket was handled by your help desk agent.

  • Control of hours spent on tickets

    Do you spend long hours calculating the hours spent at service? Get, with one click, the total hours spent on activities performed on each client.

  • TSR

    Issue the Technical Service Report (TSR) with information on the ticket and the activities provided by your technical support that contributed to its resolution. Print the TSR before, during or after the technical visit to your client.

  • Usability / User friendliness

    Milldesk is designed to be very easy to use, in addition to being aligned with the best ITIL practices. We think a little bit different! Milldesk is a help desk system that does not look like a webmail inbox.

  • Exporting data

    With the export, you can download .csv files of any data at any time. The helpdesk management software Milldesk is ours, but the data is yours! Transparency and security are our values.

  • Milldesk on your website

    Provide access to your customers on your website. Allow your clients to open requests directly on your website or intranet. Provide a differentiated service!

Do you want to increase the productivity and results of your staff? Start using Milldesk now.

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