10 priorities for IT leaders in 2013
On the agenda of CIOs, ten points will catch the attention in the area of Information Technology. Take a look: 10. “The means is the message.” Philosopher Marshall McLuhan’s quote …
Relationships are the main challengse for the IT Managers
A good professional constantly grows in experience and learning, so the MBA’s, specializations, certifications, courses, seminars, and workshops are important, although all these are distinct. But a successful project manager …
5 tips to avoid making mistakes in IT
Below are 5 tips to avoid making mistakes in IT 1. Have a professional dedicated to monitoring: The monitoring needs to be done by those who understand and know what …
Customers expect much more than individual solutions!
New Studies by Cone Communication and Echo Research has suggested that customers expect much more from companies. That is, your business should be focused not only on solving the day-to-day …
Customer 3.0
Technological developments takes on many changes in social behavior and these changes are happening rapidly. But those who deal with the public must be prepared to understand the changes and …
5 tips to optimize results
1. Delete all messages that contain routing to operators, voice mail, fax and bad audio, in addition to filtering busy signals, failed calls and calls that do not meet. Thus, …
Customer service has become digital
The internet has fundamentally changed customer service. Failure to provide customer service can have a huge impact on the reputation of your business. Besides that, online communities and cloud technology …
Can Tablet Apps Help Improve the Help Desk?
In large organizations, contacting the help desk for assistance for new services is rarely a pleasant experience. Would applications for tablets be a way to solve this problem? Only if …
Send or don’t send emails to customers?
It’s more than proven that filling up inboxes with spam emails is not the best way to obtain or maintain engagement with the brand / company. But this practice can …