Customer is King!
See the infographic below, because the clients reign!
Satisfaction Surveys| Why users do not respond?
Satisfaction Questionnaire | Why users do not respond? We all know, no matter what line of work we are in, how valuable the feedbacks from customers are regarding our products …
What are the most common problems with desktops?
What are the most common problems of desktops? 1. The computer starts normally, but nothing appears on the screen. 2. The computer does not work, neither monitor nor CPU. 3. …
Who is your best customer?
Your best customer is one who is always pointing out your weak points and your flaws and still trusts that you can solve their problems. The importance of this type …
What makes up the Help Desk?
The parts that are in the scope of this service are: • Educate users on standard operating procedures and best practices for use of the features available in the tool; …
How fast does Customer Service need to respond?
With the rise of social media and the transition to an information society, the instant response is already a rule. This is also true in the world of Customer Service, …
3 useful tips to improve your Service Desk´s result demonstrations
1) Preparation Distribute documents in advance, online or offline, to everyone who will be attending the meeting to analyze the results. 2) Presentation In presenting don’t narrate or read what …
5 reasons why a service catalog is needed
1) The catalog will organize your IT environment and will allow you to analyze the shortcomings of each service offered 2) The IT services will stop receiving calls about other …
Technical support in the BYOD era
Until now IT was used to maintain the standardization of hardware, operating systems and programming languages to reduce the maintenance cost, ease of hiring professionals, greater control over the documentation, …