10 skills that can help you as an IT manager
Your expertise and technology credentials can make you strong in an IT manager position. Learn how certain non-technical attributes can help you stand out. The 10 features listed below extend …
Do you know when to say “no” to your customers?
Answer quickly: “The customer is always right?” If you’re the kind of person who always answers yes, without blinking, maybe it’s time to review that concept. What we are going …
Why it’s worth having bilingual or multilingual customer support?
Negotiating with foreign customers is no longer an exclusivity of medium and large companies. The internet has virtually eliminated barriers; Even now in Brazil, it is possible to buy products …
The old clash competence versus experience. A reflection!
At the time of hiring always comes to the fore those old issues and headaches, as it is essential to maintain the good performance of the company. We know that …
Who are you in IT management: TeamCap ou TeamIronMan?
If you are a fan of the film and comic book world, certainly eagerly awaited the premiere of Captain America: Civil War and should know all about the comics Civil …
How your company deals with criticism?
Customer reviews can be a great benefit to the company and you need to know how to use them. Organizations face many challenges in their day to day, many of …
Four tips to improve the management of people in IT.
Manage talent, people, is not the easiest of tasks, especially in the case of IT; people management is an area that we should not overlook, whatever the size of the …
Some strategies for dealing with difficult people involved in an IT project.
Believe me, if you manager of an IT project has not yet had the luck (or misfortune) to cross with someone hard to deal with on a project, do not …
Don’t do this: Some of the most common bad practices in Project management.
No matter how much experience you have, when it comes to projects you will often make a mistake, that’s a fact. In this chat we want to address some bad …
Stop making your customers and users waste time!
We begin this chat with an inconvenient truth, but real: a lengthy service with a high waiting time and badly done can cause irreversible damage to the company’s image.Stop making …