According to some psychological studies, there are certain attitudes, qualities and common psychological factors to customer service professionals good at what they do. And in that chat we talk about …
You do not need large research to know that with the advancement of technology and customer profile change, organizations need to seek innovations constantly. On the one hand the need …
Truth be told; not always dealing with people is easy, either by legitimate reasons, either because the individual in that day woke up with his left foot. Making difficult to …
If your company has not yet created strategies for customer loyalty, this is the year to create a relationship strategy and loyalty, so this article will show some awesome tactics …
Managing a call center requires skill and a good knowledge of the area metrics. But after all, which even are the key performance indicators (KPIs) that any manager must know, …
The team concept originates from sports, however, the corporate world knew incorporate very well this concept in the mid-twentieth century, when different authors star to recognize the importance of teams …
No company ca survive over the long term if doesn’t provide technical support first class. In fact customers and users increasingly expect a service available 24 hours per day. A …
Currently unprecedented volatility, uncertainty, complexity and ambiguity are the words that well define very well the IT industry. But there is no need to fear the future of IT, since …
Your best customer is the one who is always their weak points and its flaws and still trust you to solve his problems. The importance of this kind of feedback …
1) The computer starts normally, but nothing appears on the screen. 2) The computer doesn’t seems to work, neither the monitor or the CPU. 3) When connected to the screen …
