Formal or Colloquial language at help/service desk?
Pretty much standard in Help and Service desk service, the formal language is used both by analysts that meet internal and external customers. Is to show the professionalism, education or …
Be more productive: Myths about productivity to be overturned.
For the professionals of all sectors is important to know what habits will give you what you need to have a day more productive, this state is almost magic that …
Problem management and continuous improvement
Problem management is the only process that provides specific tools for continuous improvement. But if any organization wants to improve why it’s so difficult implement it? The Problem Management process …
Learn about the 10 commandments of the quality of IT services and sin no more.
You must know your offer of services, your catalog, written in business language You have to have clear about limitations and capabilities that the services of your catalog can provide. …
No robots at the customer service!
In the customer service it is important not only to thank you, but it is much more important to talk as a person. Albert Mehrabian published two theses in 1967 …
3 useful tips for your help desk
Make an analysis of performance process: Think about the efficiency of the processes, find out if you are not wasting any time going back to fix a problem. For …
The Future of the help desk
Due to the rapid development and expansion of technology, the help desk is also evolving. Since external customer departments to internal drives IT help desk has gone through some big …
Attitude is essential to your help desk
Providing exceptional customer service involves a lot of factors. Beyond some are more important than others, you may find strong arguments to justify why none is more important than this. …
3 Tips for success in your help desk
Map your processes Before shopping, organizations must develop procedures for managing incidents, change requests, problems and create flowcharts. “In this way you what to do, who does everything and how …
Be nice at the phone
What do you mean by effective care? What do you do to achieve this goal? First, it is important to take note and know how to do the necessary steps …