3 Tips to improve the performance of your service desk
1. To analyze process performance: Reflect on cercade efficiency of processes, find out if you are not wasting any time going back to fix a problem. For example, analyze the …
1. To analyze process performance: Reflect on cercade efficiency of processes, find out if you are not wasting any time going back to fix a problem. For example, analyze the …
1) Preparation Distribute handouts in advance, either online or offline, to all who attend the meeting to discuss the results. 2) Presentation The presentation does not expose online only what …
Milldesk Help Desk Software will be at Gartner ITxpo Symposium 2014 in Orlando, USA like last year. Make a trial, test our software in your environment. http://www.gartner.com/technology/symposium/orlando/exhibitor-directory.jsp Gartner Symposium/ITxpo is the world’s most …
1) The catalog organize your IT environment and allow you to analyze the short comings of each service offered. 2) The area of IT support shall not receive calls about other services. …
1) Preparation Distribute handouts in advance, either online or offline, to all who attend the meeting to discuss the results. 2) Presentation The presentation does not expose you to only …
Among the activities that are part of the scope of this service include: Guide users on standard operating procedures and best practices for using the features available in the tool; …
A lot of time and resources are invested in developing satisfaction surveys , determining their frequency of application, mode of distribution and compilation of results. So your goal should go …
Rethinking the services provided in the Help Desk area is the first step to reduce costs while still providing quality service to customers. Satisfaction surveys , for example, can help …
Big Data is a fairly new term that has become popular to describe the growth , availability and use of information exponentially . For IT professionals , it is important …
Knowledge base is where you store all relevant information about your work done in your company, so you can access it later. But how to create an effective knowledge base …