What is theory and what is practical in the Help Desk
The theory is always fantastic , but is it useful day to day? Organize ideas, standardize processes and define methodologies are theories that serve to guide their decisions in everyday …
Ensure productivity of your help desk team
The help desk is not just a call center to IT problems, is a strategic component for companies. The events and faults cause an impact on the daily lives of …
Qualities for a leader in the digital age
As in all areas, in IT there are characteristics that contribute more assertively to train new leaders. So you can position yourself as a leader in comprehensive digital age , …
How to Conquer a successful career in IT
To build a successful career in IT , you need to be the kind of professional who never stops: being in constant learning, have a taste for taking risks and …
5 attitudes for using the cloud as a competitive advantage
Companies that have so far managed to create new interactions with the cloud have at least one thing in common: they use their ability rather than investing in development and …
Milldesk Help Desk Software at Gartner Symposium
Milldesk Help Desk Software was at Gartner ITxpo Symposium 2013 in Orlando, USA. Make a trial, learn more about our software!
What exactly is a Help Desk/Service Desk?
A service desk is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services. The purpose of a help desk is …
What is ITIL?
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL …
Star Wars Help Desk
Who would imagine they have a help desk too?