Choosing the right IT help desk software for your company is a very important decision. Choosing the wrong solution can bring additional problems for you, your employees, frustrated customers and …
The Information Technology sector is very important in a company’s productivity The productivity of a company is directly proportional to the functioning of the Information Technology sector . A computer …
Big Data, cloud computing, first-generation iPhone … All these great changes appeared less than 10 years and has been incorporated into the daily lives of those who work with technology, …
Achieving user expectations that search service technical support help desk is the goal to be pursued by industry professionals. Several factors hinder a quality service in the IT field. Among …
Improve customer service and consequently , productivity is a goal to be pursued constantly. Helpdesk is by definition a support service to the consumers/users , which makes it even …
The IT market is very competitive. If you thought about improving your skills, now is time to stand out. Check out 10 tips for you conquer the success in …
The Help Desk goes far beyond a simple technical support … It is a information facilitator, be technical or not. To work in the best way possible, it needs …
Rethinking the help desk services is the first step to reduce costs while providing quality service to customers. Satisfaction surveys, for example, can help in the process of user prioritization, …
Many problems can be solved with simple solutions.
