Humor – 4 Funny Help Desk T-shirts.
Were you looking for HELP DESK t-shirts? So here it goes 4 tips! Always take with you a bit of humor about your job. Of course we have some rough …
Why Support Services to the customer is so important to online shoppers?
Most people think of online shopping as a way to cut costs. But rarely consider the costs that shopping online adds to their operation. The physical distance between buyer and …
When to merge a ticket?
The aim of tickets is to avoid duplicate entries. When an end-user submits a claim twice for the same incident, two tickets can be merged. Here’s a scenario: John sends …
3 Tips for successful targeted Help Desk solutions
1. Map your processes Before you go shopping, organizations must develop procedures for incident management, change request, problem and create a flowchart. “That way you know what to do, who …
Tips for an Help Desk professional
1. Everyone is a customer Everyone who calls you for technical help is your customer. 2. Be courteous You are representing your entire company (and especially the IT training department), …
Good Practices for Help Desk Team Management
Managing a help desk is an important function in many different types of organizations. In order to participate in an effective help desk management, managers should lead by example when …
5 Tips to motivate the Help Desk team
1. Invest in training One of the biggest reasons behind the poor performance of the team is the inadequate training. When employees don’t know the answers to the questions that …
Tips to assemble a winning team
According to the team leader of Care.com, Nathan Brown, Regardless of the business sector, the main tips are: 1. Do not hire out of desperation 2. Never ignore a red …
5 Tips to build a positive image of the IT staff
1) Start with the Support “Support is responsible for the first impression on IT and therefore represents the first point to be changed so that the reputation of the area …
Help Desk and Social Media – Everything’s worth sharing!
Remember the days when you had to call the customer service department, waiting on the phone for 2 hours and then received no help from the customer service representative? Those …