The help desk – video as a killer tool

Going beyond the idea of help desk through telephones is essential for efficiency and effectiveness. In the last decade, this process began with e-mail and portals. Remote desktop tools that …

5 big technology trends for 2013

1. Mobile Devices Mobile phones will overtake PCs as the most common device for Web access worldwide. Some IT departments need only support mobile devices for specific professional whose duties …

What is BT “Business Technology”?

I.T. is Information Technology, T.K. is Technology Knowledge: referred to when the information is handled and studied to generate knowledge. Then B.T. is a Business Technology: A New Era! Some …

The IT Indicators

Not taking measurements and indicators not only postpones problems, but gives us a false sense of what is happening. We have four reasons to monitor and measure what is done …

Learn to delegate!

With constant updating and modernization of management processes, new Management techniques emerge and other techniques are improved every day. To pass any activity to someone, we first must have knowledge …