Categoria: Blog

In the customer service it is important not only to thank you, but it is much more important to talk as a person. Albert Mehrabian published two theses in 1967 …

Make an analysis of performance process:   Think about the efficiency of the processes, find out if you are not wasting any time going back to fix a problem. For …

Due to the rapid development and expansion of technology, the help desk is also evolving. Since external customer departments to internal drives IT help desk has gone through some big …

Providing exceptional customer service involves a lot of factors. Beyond some are more important than others, you may find strong arguments to justify why none is more important than this. …

Map your processes Before shopping, organizations must develop procedures for managing incidents, change requests, problems and create flowcharts. “In this way you what to do, who does everything and how …

What do you mean by effective care? What do you do to achieve this goal? First, it is important to take note and know how to do the necessary steps …

1. To analyze process performance: Reflect on cercade efficiency of processes, find out if you are not wasting any time going back to fix a problem. For example, analyze the …

1) Preparation Distribute handouts in advance, either online or offline, to all who attend the meeting to discuss the results. 2) Presentation The presentation does not expose online only what …

Milldesk Help Desk Software will be at Gartner ITxpo Symposium 2014 in Orlando, USA like last year. Make a trial, test our software in your environment. http://www.gartner.com/technology/symposium/orlando/exhibitor-directory.jsp Gartner Symposium/ITxpo is the world’s most …

1) The catalog organize your IT environment and allow you to analyze the short comings of each service offered. 2) The area of ​​IT support shall not receive calls about other services. …