Four tips to improve the management of people in IT.
Manage talent, people, is not the easiest of tasks, especially in the case of IT; people management is an area that we should not overlook, whatever the size of the …
Some strategies for dealing with difficult people involved in an IT project.
Believe me, if you manager of an IT project has not yet had the luck (or misfortune) to cross with someone hard to deal with on a project, do not …
Don’t do this: Some of the most common bad practices in Project management.
No matter how much experience you have, when it comes to projects you will often make a mistake, that’s a fact. In this chat we want to address some bad …
What are the key performance indicators that every call center manager need to know?
Managing a call center requires skill and a good knowledge of the area metrics. But after all, which even are the key performance indicators (KPIs) that any manager must know, …
Keys to get all the potential of teamwork.
The team concept originates from sports, however, the corporate world knew incorporate very well this concept in the mid-twentieth century, when different authors star to recognize the importance of teams …
Be more productive: Myths about productivity to be overturned.
For the professionals of all sectors is important to know what habits will give you what you need to have a day more productive, this state is almost magic that …
What is the importance of having a knowledge base in IT
Knowledge base is where you store all relevant information about your work done in your company, so you can access it later. But how to create an effective knowledge base …
When to merge a ticket?
The aim of tickets is to avoid duplicate entries. When an end-user submits a claim twice for the same incident, two tickets can be merged. Here’s a scenario: John sends …
3 Tips for successful targeted Help Desk solutions
1. Map your processes Before you go shopping, organizations must develop procedures for incident management, change request, problem and create a flowchart. “That way you know what to do, who …
Tips for an Help Desk professional
1. Everyone is a customer Everyone who calls you for technical help is your customer. 2. Be courteous You are representing your entire company (and especially the IT training department), …