Keys to get all the potential of teamwork.
The team concept originates from sports, however, the corporate world knew incorporate very well this concept in the mid-twentieth century, when different authors star to recognize the importance of teams …
Some tricks to create an effective knowledge base in your help desk.
No company ca survive over the long term if doesn’t provide technical support first class. In fact customers and users increasingly expect a service available 24 hours per day. A …
Be more productive: Myths about productivity to be overturned.
For the professionals of all sectors is important to know what habits will give you what you need to have a day more productive, this state is almost magic that …
Problem management and continuous improvement
Problem management is the only process that provides specific tools for continuous improvement. But if any organization wants to improve why it’s so difficult implement it? The Problem Management process …
Learn about the 10 commandments of the quality of IT services and sin no more.
You must know your offer of services, your catalog, written in business language You have to have clear about limitations and capabilities that the services of your catalog can provide. …
What is the importance of having a knowledge base in IT
Knowledge base is where you store all relevant information about your work done in your company, so you can access it later. But how to create an effective knowledge base …
The pros and cons of adopting BYOD
By measuring the pros and cons of adopting BYOD, is that 66% of companies highlight worker productivity. On the negative side, 41% say that the trend affects the cost management …
Attitudes to achieve professional goals in 2013!
If we are to achieve our promises for the new year, we need to make them specific. Compose a cast of operations that are short and long term, such as: …
The IT Indicators
Not taking measurements and indicators not only postpones problems, but gives us a false sense of what is happening. We have four reasons to monitor and measure what is done …
Learn to delegate!
With constant updating and modernization of management processes, new Management techniques emerge and other techniques are improved every day. To pass any activity to someone, we first must have knowledge …